Digital Transformation

  • > 300
    training hours to the directly involved employees with digital projects (3rd quarter of 2020)

  • €42 mil. 
    total investment for 3 years (2020-2023)

  • 23
    Group Digital Initiatives in progress
    16 digital use cases and
    7 systems of records


Growing Innovation
& Digital Transformation

Why is it material?

Digital Transformation is not just a technological option, but a necessity and therefore an integral part of Group’s strategic priorities. It aims and contributes to:

  • Performance improvement:
    Increase revenues and margin while reducing Increase revenues and margin while reducing costs (e.g. through improved productivity, flexibility, quality, speed of decisioning and operations, faster reaction to market and personalized customer experience).
  • Keep up with competition:
    Most Mediterranean and global Oil & Gas companies started their digital
    journey and have already realized significant benefits.
  • Invent new ways of working:
    empowering existing human capital through acquisition of new skills, talents and practices. Empowerment also comes via the adoption of new collaboration methods, enhanced operations, advanced risk management techniques and crisis response capabilities (like COVID-19).

Our Approach

HELPE Group has already started working on digital initiatives as part of this 3-year journey. This 3-year program has already started to be implemented with measurable and very attractive results in the whole range of its activities.

Digital Transformation is not a typical project with a set roadmap and a defined finish line Program has adopted a sound methodology and a governance model that ensures value realization, via feedback mechanisms and revision cycles, allowing for fine-tuning and continuous improvement at every milestone. Digitalization is achieved by implementing multiple use cases in a scalable manner.

Another important aspect of our approach is the continuous upskilling of the employees that participate in digital initiatives, therefore enabling their enhanced contribution.
Since HELPE Group is constituted of different business models, program consists of three different streams with their respective initiatives:

  • Digital Refinery
  • Digital Enterprise
  • Digital Retail

Our Ambition

Our ambition is to use digital technologies and capabilities (eg. Advanced Analytics, Machine Learning, Cloud, AI, process automation and IoT), in order to achieve:

  • A collaborative, connected, and contextual Digital Refinery to drive value across People, Assets, and Operations.
  • Digitally enabled decision making and streamlined /automated corporate processes.
  • Improved understanding of partners and corporate customers, accompanied by enhanced engagement and interaction in the retail sector.

Program Structure

Digital technology transforms every sector of the industry. Incorporating digital solutions in every activity of the Group constitutes an immediate necessity.

* Digital Use Cases: Initiatives utilizing new digital technologies to solve specific business problems & release early benefits

** System of records: New or enhanced IT & OT (Operational Technology) business applications to modernize core business requirements

Key Program Pillars

Digital Refinary

Collaborative, Connected, and Contextual digital refinery to drive value across People, Assets, and Operations:

  • 5 digital initiatives towards end to end Optimisation for Supply Chain & Production Units via a systematic operational analysis and targeted, data-driven assumptions and proposals (4 digital use cases and 1 system of records).
  • 5 digital initiatives towards enhanced Asset Management, leveraging the benefits of predictive and preventive maintenance in an optimized cost base (3 digital use cases and 2 systems of records).
  • 3 digital initiatives for a connected Workforce that ensures safety, collaboration and efficiency (1 digital use case and 2 systems of records).

Digital Enterprise

Digitally enabled decision making and streamlined corporate processes:

  • 4 digital initiatives for automated processes that use accurate, up-to-date and combined data (4 digital use cases).
  • 4 digital initiatives towards an Organization with targeted, effective and faster decision making across corporate functions (3 digital use cases and 1 system of records).
  • advanced analytics in key processes and advanced cooperation, through business processes automation, innovative collaboration tools that promote and leverage existing, group-wide data wealth and content services

Digital Retail

Better Know, Engage and Serve customers:

  • personalized customer experience leading to increased loyalty, improved customer service and higher profitability.
  • one digital initiative for targeted, data-driven pricing models (1 digital use case).
  • one digital initiative that will support operations digitalization (1 system of record).

Investing in our People and new Technologies

We aim to contribute to HELPE Group’s evolution via an extensive 3-year Program, supported by a total investment of € 42 mil. Initiatives worth € 2.5 mil. have already been completed within 2020, while many more have started across the program pillars and are concluding within 2021, accounting for € 6 mil. investments in progress.

Our focus is on primary deployment of necessary technology enablers, while establishing the respective Centers of Excellence (CoEs), specialized in Advanced Analytics & Data Modelling, as well as intelligent Automation and Software Robotics (RPA). These CoEs are entitled to support all digital intitiatives via their expertise, service enablement and application of best practices in all Program Pillars. Their technical guidance and valuable contribution materializes via implementation of related Digital Enablers. They are also driving the conception and delivery of specialized training courses in their respective areas of expertise, creating a valuable knowledge capital.


Advanced knowledge

One of the major prerequisites for a successful Digital Transformation Program is the human capital upskilling, via infusion of digital dexterities and technical capabilities:

  • Enhanced Project & Program management, one of the core Digital Transformation activities.
  • Expertise in Digital Tools: Introducing new skills and technologies via the main platforms and objectives of the Transformation program (advanced analytics, process automation, IoT, etc.).
  • Becoming Digital Savvy Business Experts, via adoption of the digital resources introduced in the key process affected by the Digital Transformation.

During 2020, more than 150 employees have been directly involved in digital projects and
participated in more than 300 hours of remote training courses in digital skills & tools. Furthermore, we are progressing with the design of Digital Academy, which will provide group-wide access to tailor-made, complex knowledge curriculums in various topics around
digital technologies & concepts.


Digital Workplace & Collaboration

Over the past year, the practice of people working together via online means became more important than ever. Major advances have been made via the introduction and adaptation of new ways of working and digital collaboration tools. Agile concepts were institutionalized, creating self-managed and self-organized teams, composed by employees and specialists from all Group entities and locations. Defying geographical restrictions and utilizing new communication channels and mediums, HELPE Group is transforming fast, overcoming any pandemic challenges.